Spider CCC
- More organization
- Increased monitoring
- More comfort
Who are we?
What we do
Spider CCC is a leading cloud communications technology solution designed to enable contact centers to efficiently manage inbound and outbound calls.
It facilitates intelligent call distribution through advanced technologies, connects branches via the cloud, and provides accurate analytics to help monitor and improve call performance.
Our Sevices
Multiple calls at once
Save customer database
Call log
Live monitoring screens
Call recording
Detailed reports
Employee evaluation after call completion
Queue feature
"Call me back" feature
IVR automated responses
System Objectives
Improve communication
Facilitate communication management
Achieve operational returns
Enhance marketing capabilities
Improve customer experience
Increase work efficiency
Achieve better marketing results
Save time and effort
Build a customer base
Gain information
System Features
Faster
Less effort
High quality
Unlimited users depending on the package
Multiple users
Call forwarding
Ability to access calls
Live monitoring screens
Detailed reports
Ability to integrate the system with CRM
Connect branches with a unified communication system
Option to link landlines or mobile phones to the system
Call distribution
Recorded message feature while the client is on hold
Flexible control panel.
Employee monitoring
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Our packages
Pioneers Package
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Payment Policy Quarterly
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Number of Admins (1)
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Number of Users (1)
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Number of Concurrent Calls(1)
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Additional User (150 SAR)
Corporate Package
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Payment Policy Quarterly
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Number of Admins (5)
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Number of Users (1)
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Number of Concurrent Calls(1)
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Additional User (150 SAR)
Business Package
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Payment Policy Quarterly
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Number of Admins (8)
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Number of Users (1)
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Number of Concurrent Calls(3)
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Additional User (150 SAR)
Most frequently asked questions
What is Spider CCC?
Spider CCC is a cloud contact center service that provides integrated call management and remote customer service using cloud technology.
What are the main features of Spider CCC?
Efficient call management. Call recording and analysis. Quick and easy setup. Integration with CRM systems. Multi-channel support (calls, chat, email).
What are the benefits of using a cloud contact center?
Reduce infrastructure costs. Flexibility in remote work. Improve customer experience. Continuous updates without interruption.
Can Spider CCC be integrated with the company's existing systems?
Yes, the service can be easily integrated with other CRM or ERP systems used in the company.
What are the requirements for operating the service?
Stable internet connection. Supported computers or phones. Headphones (optional for better quality).
Does the service provide performance reports and analytics?
Sure, Spider CCC provides detailed reports on calls, staff performance, and customer satisfaction levels.
What is the cost of subscribing to the service?
The cost depends on the subscription plan and number of users, with flexible options to suit different businesses.
Can users' permissions be controlled?
Yes, permissions can be set for each user in accordance with their role within the system.
What is the level of technical support provided?
We offer 24/7 technical support via phone or email to ensure any issues are resolved quickly.
Does the system support multi-channel integration?
Sure, the system supports phone calls, chat, email and social media platforms.
How long does it take to set up and operate the system?
The system can be set up and running in just one day, depending on the size of the team and the client’s needs.
The system can be set up and running in just one day, depending on the size of the
We offer 24/7 technical support via phone or email to ensure any issues are resolved quickly.
Can the number of users be increased or decreased later?
Yes, the service is fully flexible and you can adjust the number of users according to your business needs.
Are there additional costs other than the monthly subscription?
No, all costs are included in the subscription plan you choose.
Does the service require specific hardware or special settings?
No, the service works with any device connected to the Internet, and does not require any complex equipment.
Can existing phone numbers be transferred to the cloud system?
Yes, your existing numbers can be easily transferred to ensure business continuity without any disruption.
Can voice messages be customized or a waiting list be set up for customers?
Yes, you can customize welcome messages and set up queues that match your company’s identity.
Can calls be recorded and retrieved later?
Yes, all calls can be recorded and saved for reference when needed, and can be easily searched.