Spider CCA
- Greater comprehension
- Lower costs
- Higher profit
Who We Are?
What We Do
Specialized companies in selling products and services and maintaining service follow-up seek practical methods and techniques to enhance their service levels, elevate their reputation, and maintain their largest market share.
This is achieved by providing better, faster, and more proficient ways of serving customers, making customer service a priority for these companies.
By utilizing services that reduce costs while maintaining rich and productive dialogue with customers.
Therefore, Sama Digital Growth Center has been equipped to match your workflow pace, safeguard your investments as you expand by adding additional components aimed at helping you achieve and meet your business goals and growth by providing the best services to users with the best technologies.
Sama Digital provides an unparalleled range of leading communication capabilities to help your employees work better and serve customers more effectively
Our Sevices
Handling inbound and outbound communications
Arabic and English language support
Answering the phone in your company’s name
Call me back feature
Dedicated account for report downloads
System Objectives
- 24/7
- Trained Saudis
- Expertise in responses and inquiries
- Expertise in booking and order tracking
- Expertise in customer satisfaction surveys
- Expertise in investigating customer satisfaction
- Expertise in collections
- Responding via WhatsApp
- Responding via chat
System Features
- Ability to provide automated response through an intelligent electronic system (similar to banks and others) if the customer has a subscription number that can be requested directly.
- Recording of all incoming and outgoing calls or either of them.
- Live monitoring screens at the moment of calls.
- Ability to join the call in real-time and listen to it by management, and intervene with the employee if necessary.
- Integration capability with CRM where the customer’s name can appear upon their call.
- Linking branches to a unified communication system.
- Ability to make calls from laptops or computers.
- Capability to connect landline or mobile phones to the system.
- Ability to link Cisco and Avaya phones to the system.
- Coverage capability for wireless phones in the system.
- Support for video communication system (live viewing).
- Advanced automated response systems with multiple methods for receiving voice calls.
- Presence of a Queue management system with various other features.
- Distribution of calls among employees through various methods (sequential distribution, fair random distribution, least-received distribution, etc.).
- Capability to add a voice recording or automated response before answering incoming calls for the employee.
- Presence of a recorded message feature while the customer waits for their call to be answered (similar to company services during wait times).
- Comprehensive and detailed call reports.
- Use of SIP and IAX technologies and full support for IP PBX.
- Employee evaluation feature after completing the call.
- Ability to set a customer wait time before answering their call, for example, 5 minutes, and if the time elapses, redirect the call to automated response, department manager, or request to leave a voice message, And others.
These features outline a robust and versatile call center setup aimed at enhancing operational efficiency and customer service quality.
Our packages
Pioneers Package
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Payment Policy Quarterly
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Daily Working Hours(12 hours)
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Monthly Number of Calls(300 calls)
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Extra Day Cost ( 150 SAR per month )
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Answer in English (500 SAR per month)
Corporate Package
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Payment Policy Quarterly
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Daily Working Hours(12 hours)
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Monthly Number of Calls(500 calls)
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Extra Day Cost ( 200 SAR per month )
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Answer in English (500 SAR per month)
Business Package
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Payment Policy Quarterly
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Daily Working Hours(12 hours)
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Monthly Number of Calls(1000 calls)
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Extra Day Cost ( 300 SAR per month )
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Answer in English (1000 SAR per month)
Most frequently asked questions
Where are you located in the communication center?
Spyder CCA is a company specialized in operating unified communication centers and providing technical support services and customer service for companies under the supervision of its employees and Saudi employees
These are the sectors that are polluted?
It is beneficial in running most of the sectors like healthcare, real estate, automobiles, food and beverages, and many more. infrastructure to serve customers in general
Can I change my services at any time? What are the procedures necessary for this?
Yes, we improve the packages as per customer requirement.
Number of hours of service?
From 12 hours to 24 hours on all days of the week as per your request, additional amount of 500 riyals for 24 hours
Is there a trial period?
Yes, there is a trial period of 3 months, in which either party has the right to change the contract.
Are there any tests or tests on customer service performance?
yes
Are the employees working from within the company?
Yes, the employees and work base will be located at the headquarters of the company.
Is there any serial information in it? What is the policy on maintaining confidential information of customers?
Yes, we have a closed contract explaining the secret information
How much time does it take to respond to customer inquiries?
On average between 7 to 15 seconds