Privacy Policy – SpiderWeb WhatsApp

Privacy Policy

1. Introduction

SpiderWeb (“we”, “our”, “us”) is committed to protecting the privacy of our users and customers.
This Privacy Policy explains how we collect, use, and protect information when using our WhatsApp Business communication system.

2. Purpose of the Application

This application is used internally by SpiderWeb to manage customer support communications through WhatsApp.

Customers voluntarily initiate conversations with our official WhatsApp number to request support, information, or assistance.

3. Information We Collect

We may collect and process the following information:

WhatsApp phone number
Message content voluntarily sent by the user
Date and time of messages

We do not collect sensitive personal data.

4. How We Use Information

Information is used strictly for:

Responding to customer inquiries
Providing customer support
Improving service quality

We do not use WhatsApp data for:

Marketing campaigns
Bulk messaging
Advertising
Automated or unsolicited messages

5. Message Consent (Opt-In)

All WhatsApp conversations are initiated by users.
We only reply to messages after the user contacts us first.

We fully comply with WhatsApp Business Messaging Policies.

6. Data Sharing

We do not sell, rent, or share user data with third parties.

Data is accessed only by authorized SpiderWeb support staff for customer service purposes.

7. Data Storage & Security

We implement appropriate technical and organizational measures to protect user data from unauthorized access, loss, or misuse.

8. Data Retention

Customer messages are retained only as long as necessary to provide support and meet internal operational requirements.

9. User Rights

Users may request:

Information about stored data
Deletion of conversation history

Requests can be sent to:
support@spiderweb.sa

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page.

11. Contact Information

If you have questions about this Privacy Policy, please contact:

SpiderWeb
Website: https://spiderweb.sa
Email: support@spiderweb.sa